Return Policy

If the item is damaged
We make every effort to prevent shipping damages. If your package appears damaged upon receipt, simply REFUSE the shipment. If the shipping company has left and you realize that your package(s) is damaged, immediately contact Customer Service at 1-888-656-6536 or visit http://www.xenarc.com/cservice.html. You must contact Customer Service within 48 hours of receipt of package. All Damaged Exchanges must be returned double boxed (manufacturers box must be inside of another box designed for shipping) with the RMA # written clearly on the outer box accompanied by a note, explaining why the product is being returned, in the original merchandise box. Exchanges are made for the same model only.

If the item is defective
For the convenience of our valued customers we offer an easy to follow return policy for defective items. Eligible defective products may be returned for an exchange within 30 days from the date your product was delivered. Defective products will be exchanged for the same model only. Defective products must be returned with the original box and packaging and with all included materials including, but not limited to, warranty cards, manuals, and accessories. We reserve the right to charge for all missing materials. All returns/exchanges require a Return Merchandise Authorization Number (RMA#). This will be given by Customer Service. All Returns/Exchanges must be double boxed (manufacturers box must be inside of another box designed for shipping), with the RMA # written clearly on the outer box accompanied by a note, explaining what is wrong with the item, in the original merchandise box. We will cover the freight charges for defective exchanges and send out a UPS return label or our freight carrier. Please visit http://www.xenarc.com/cservice.html for instructions on obtaining an RMA #.

If you don’t like or don’t want an item…
If you are not satisfied with your purchase, you may (after obtaining a Return Merchandise Authorization Number), exchange or return the merchandise for a refund within 30 days of receipt (Less Shipping & Handling Charges). All returned merchandise must be free from damage of any kind, and be in its original factory box with all original packing materials, warranty cards, manuals, accessories, and any other included materials. All open box/clearance merchandise are Final Sale. All Returns/Exchanges require a Return Merchandise Authorization Number (RMA#). Returns without RMA#s will not be accepted. To obtain a Return Merchandise Authorization Number, please follow the instructions at http://www.xenarc.com/cservice.html. All Returns/Exchanges must be double boxed (manufacturer’s box must be inside of another box designed for shipping) with the RMA # written clearly on the outer box accompanied by a note explaining why the product is being returned in the original merchandise box. There are NO refunds on Special Ordered Products. Please Note: Free shipping If your order was shipped for free or at a promotional shipping rate, you will incur the actual "to and from" UPS/Freight charges upon returning merchandise. Refused and Undeliverable Packages: In the event that you refuse your package, you will be subject to paying the full shipping price of the product both ways. If you ordered an item that has Free shipping you will be charged the full shipping amount. In addition, if your package is undeliverable due to incorrect information provided by you the purchaser or any other reason that is not the fault of Xenarcdirect.com, the purchaser is responsible for payment of the full shipping amount. *If the return does not include all original parts, accessories, or is not double boxed, we reserve the right to charge an additional fee for the missing materials.